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Customer Service


The majority of our diamonds are independently certified by the most respected grading laboratory, the Gemological Institute of America (GIA).  GIA certifications ensure that you receive an accurate representation of your diamond to receive the best value. We may also source diamonds certified by the American Gemological Institute (AGS) as well as the European Gemological Laboratory – USA (EGL USA), but it is important to note that the grading standards of these two laboratories are not as strict as those of the GIA. Our lab created diamonds are certified by internationally recognized laboratories IGI or GCal.  

Payment Options

We accept cash, certified cashier’s checks, and all four major credit cards (VISA, MasterCard, Discover, and American Express). We also offer special financing for 12 months with approved credit through Wells Fargo.


We use safe shipping methods and box/unbox all shipments under camera, for your security. Free shipping by FedEx or USPS on online orders within the lower 48 contiguous continental states. Contact us for Alaska and Hawaii orders. 

For engaegment rings and custom orders, please check with your consultant. Insured rates vary by location and product, and we strive to keep your costs as low as possible. 

Warranty: Free Maintenance Forever

We provide lifetime maintenance on every piece of jewelry that we create. This includes annual polishing, resizing, and stone tightening. In addition to those services, we also provide minor repairs and replace small stones (2mm and under) set in your engagement ring or wedding band. Not only will this ensure your piece is maintained for life, but gives you the comfort that it can be worn with confidence.  Please see below for details:

  • We will inspect, clean, buff, polish, re-size and maintain any jewelry item purchased from us for no charge once per year, as long as you own it.
  • Our lifetime warranty covers all merchandise made entirely of gold, platinum, or palladium as well as all merchandise made with the aforementioned metals containing diamonds, rubies, sapphires, and semiprecious gemstones.
  • Any jewelry made from non-precious metals such as tungsten, cobalt, titanium, etc. is not covered under our lifetime warranty.  Prior to your purchase, please check to see if there are any manufacturer warranties provided with these items.  In addition, any jewelry containing gemstones that are neither precious nor semiprecious are not covered by this warranty.
  • To ensure your jewelry is properly maintained, please bring it to us approximately every year for a free cleaning and inspection. We will either repair or replace any item found to be defective at no charge to you.
  • If it has been significantly longer than one year since your last cleaning and inspection, bring in your jewelry as soon as possible. After we have cleaned and inspected it for free, the replacement of any diamonds/gemstones would be the owner’s expense. Once the repairs are complete, we will happily reactivate your warranty for free.
  • Ethan Lord will replace missing stones (diamonds/gemstones) that are provided in customer pieces of up to 2.0mm in size that are lost/missing due to normal wear and tear.  If it is determined that damage to a jewelry piece is due to gross negligence outside of normal every day wear, Ethan Lord reserves the right not to cover the lost/missing stones as part of our lifetime warranty. 
  • Any diamonds/gemstones not provided/supplied by Ethan Lord Jewelers do not fall under the lifetime replacement warranty. This includes stones provided by other jewelers, family heirlooms, etc. 
  • Ethan Lord does not assume any responsibility or provide insurance coverage for loss, theft or damage to center stones (diamonds/gemstones). In addition, our lifetime warranty does not apply to lost, stolen or abused merchandise.
  • For any non-custom piece of jewelry, you may receive a full refund within 30 days of purchase if you are not completely satisfied with the piece as long as the merchandise is in its original condition and has not been worked on by any jeweler outside of Ethan Lord. You may also exchange the merchandise and receive a full credit towards another purchase. Center diamonds and gemstones excluded. 
  • There is a no return policy on custom jewelry pieces but we will work with you to create or provide another piece if for some reason you are not satisfied with the approved finished product.

We look forward to meeting with you.

 For an appointment with one of our personal consultants,  please call 312-443-1401 or email us at [email protected].