Contact Us
Welcome to our bright, roomy, clean showroom!
Contact and Store Info
5 S. Wabash Ave Ste. 208, Chicago
(312) 443-1401
Special Hours Friday, Dec 31: 10-3, Saturday Jan 1, Closed
Regular Hours: M 10-5, T-Th 10-6, F 10-5, Sat. 10-4, By Appointment
Quick Faqs
Send a message, and we will reach out within 24 hours to tell you more about us or to set up an in-person or remote consultation.
Access to Service, Beauty, Value
About our location
Visit our newly expanded space in Jewelers Row, and make yourself at home. Expect a comfortable bar and relaxed environment where you'll enjoy an engaging, educational experience.
Our home, the Mallers Building, is an historic Art Deco structure that houses nearly 200 jewelers. We are proud to be a part of the community and a favorite jewelry destination for discerning clients since 2004.
Ethan Lord is backed by one of the nation's top jewelry manufacturers - they're in the same building - and we've got relationships with the best diamond dealers and craftspeople in Chicago. Fine jewelry is made here, which is why we can offer free lifetime maintenance and competitive pricing.
Getting here:
There is valet parking and limited metered street parking. The Washington / Wabash CTA stop is conveniently located front of us (Pink, Purple, Green, Orange, Brown lines).
Quick FAQs Continued
We are working hard to keep our guests safe! We are by appointment only, to be sure we can keep capacity at safe levels and clean thoroughly between guests. We are asking that visitors and team members please follow these safety guidelines:
- - UPDATE to comply with 8/20 Chicago mask mandate: everyone wears a mask regardless of vaccination status. We have extras, if you need one. Wear a mask if you're not fully vaccinated
- - Use hand sanitizer before and after handling ring samples
- - Wait to be buzzed in, so we can ensure a safe number of people in the waiting area
- - We are limiting Saturday appointments to 2 people
- - Wash hands often and keep 6" distance from others whenever possible
Thank you for your understanding and cooperation! CONTACT US TO BOOK
Please reschedule your appointment for a later date if you're not fully vaccinated and any of the following have happened to you within the past 10 days:
- - You’ve had contact with someone who has tested positive for COVID-19
- - You or someone at home have flu-like symptoms
- - You’ve traveled to one of the states on Chicago’s Emergency Travel Order list. You can check the list and exemptions on the city of Chicago's website.
Yes, we are by appointment only. Before you arrive, we'll bring in a selection of diamonds and gemstones just for you, so you get to see what fits your vision and budget. We have excellent relationships with dealers and will hunt to find you the best in quality, beauty and value.
It's always free to size rings purchased from Ethan Lord. Unlike some other jewelers, we do not ship our rings off for repairs, so we're quick, and your jewelry will not leave the building. Please make an appointment, and we'll size your finger and confirm that the ring is safe to alter. The process typically takes 48-72 hours.
We are not currently servicing rings not purchased from Ethan Lord.
No. We suggest working with an independent company for an unbiased appraisal. One we recommend is Chicago Gem Lab, and they are located in the same building.
We do not. However, we’re happy to work together to custom-make something brand new that incorporates your old pieces. Contact us to get started.
Yes! We work with Wells Fargo to to offer special financing for 12 months to qualified applicants with approved credit. LEARN MORE
Our Reviews
Peter
Erika listened to what we wanted, showed us what we asked for, and answered our questions clearly. No hidden agenda just wanting to do the best for the customers. I would give her 6 ⭐️ if possible
August, 2021
Ryan M.
I had a great experience with Erika. She really did her research before my appointment and catered the diamonds we looked at to what I told her was important for me. She was patient, friendly, and taught me a lot about ring/diamond details I hadn't thought of.
August, 2021
John S.
Best experience I could have had designing and purchasing an engagement ring. Danny was fantastic to work with, patient, and diligent. After helping design, he sourced stones until we found the perfect ones and was a pleasure to work with.
August, 2021
Scott K.
I highly recommend! I was pretty nervous about the process, but Eric's relaxed vibe and being able to clearly explain how everything works really relieved my stress. My favorite part is that after I initially told Eric my budget, he never tried to up-sell me on a more expensive product--he stayed within my range at all times.
June, 2021
Jacqueline B.
Lauren is amazing. I had a great experience at Ethan Lord; highly recommend. Driving to the city is absolutely worth it for EL!
February, 2021
Amanda V.
What a wonderful experience I had at Ethan Lord. I was able to customize my wedding bands to my engagement ring. Lauren assisted me every step of the way and was incredibly courteous and helpful throughout the entire process.
March, 2021
Venita F.
My consultant Eric was fantastic! He helped us design a very special engagement ring to replace one lost many years ago. The new ring was a way to celebrate our 37 years of marriage. Thanks Eric. I love my ring!
October, 2020
Peri M.
I had an incredible experience working with Lauren and her team at Ethan Lord Jewelers. Lauren was very patient, attentive, reassuring, and caring... The proposal went great and seeing my fiancé's face light up when she saw the ring, I know I made the right choice to go with Ethan Lord.
October, 2020
Colin O.
Of all of the other jewelers we had talked with Danny was most insightful, helpful, patient, and took the time to educate us on the elements of diamonds as much as possible... I would give it 6 stars if I could...
November, 2020
Yun P.
I had a few appointments w diamond dealers in Chicago. I had Eric as a rep and he was the most professional and knowledgeable. Follow up was amazing and overall amazing to work with.
April, 2021
Michelle J.
Every interaction we had was stellar from the 1st time we walked in to the moment we received the ring and thereafter. The vibe you get is that they are truly excited to see you and everyone enjoys being there.
March, 2020
