Contact Us
Welcome to our bright, roomy, clean showroom!
Contact and Store Info
5 S. Wabash Ave Ste. 208, Chicago
(312) 443-1401
REGULAR HOURS
M-F 10-5, Sat. 10-4, And By Appointment
Quick Faqs
Send a message, and we will reach out within 24 hours to tell you more about us or to set up an in-person or remote consultation.
Access to Service, Beauty, Value
About our location
Visit our newly expanded space in Jewelers Row, and make yourself at home. Expect a comfortable bar and relaxed environment where you'll enjoy an engaging, educational experience.
Our home, the Mallers Building, is an historic Art Deco structure that houses nearly 200 jewelers. We are proud to be a part of the community and a favorite jewelry destination for discerning clients since 2004.
Ethan Lord is backed by one of the nation's top jewelry manufacturers - they're in the same building - and we've got relationships with the best diamond dealers and craftspeople in Chicago. Fine jewelry is made here, which is why we can offer free lifetime maintenance and competitive pricing.
Getting here:
There is valet parking and limited metered street parking. The Washington / Wabash CTA stop is conveniently located front of us (Pink, Purple, Green, Orange, Brown lines).
Quick FAQs Continued
We are working hard to keep you and our team safe! Right now we are by appointment only, to be sure we can keep capacity at safe levels and clean thoroughly between guests. A few things to keep in mind:
- - We are currently limiting appointments to 2 people.
Please reschedule your in-person appointment for a later date if any of the following have happened to you within the past 14 days:
- - You’ve had contact with someone who has tested positive for COVID-19
- - You or someone at home have flu-like symptoms
- - You’ve traveled to one of the states on Chicago’s Emergency Travel Order list. You can check the list and exemptions on the city of Chicago's website.
We are asking that visitors and team members please follow these safety guidelines:
- - Wear a mask
- - Use hand sanitizer before and after handling ring samples
- - Wait to be buzzed in, so we can ensure a safe number of people in the waiting area
- - Wash hands often and keep 6" distance from others whenever possible
- - Agree to a temperature check
Thank you for your understanding and cooperation! BOOK AN APPOINTMENT
Yes, currently we are by appointment only. Before you arrive, we'll bring in a selection of diamonds and gemstones just for you, so you get to see what fits your vision and budget. We have excellent relationships with dealers and will hunt to find you the best in quality, beauty and value.
We look forward to accepting walk-in clients in our expanded showroom in the near future!
Yes! It's always free to size rings purchased from Ethan Lord, and we can size many other precious metal rings. Unlike some other jewelers, we do not ship our rings off for repairs, so we're quick, and your jewelry will not leave the building. Please make an appointment, and we'll size your finger and confirm that the ring is safe to alter. The process typically takes 48-72 hours. Please call for a quote; pricing, depends on your type of ring.
If you need to resize a diamond ring that was not purchased from Ethan Lord, we ask that you bring a diamond certification or appraisal. This is to protect us both, so we can all identify and understand exactly what we are working on.
No, we do not. We suggest working with an independent company for an unbiased appraisal. One we recommend is Allied Gem Services, and they are just down the street from us: (312) 263-0090.
We do not. However, we’re happy to work together to custom-make something brand new that incorporates your old pieces. Contact us to get started.
Yes! We work with Wells Fargo to to offer special financing for 12 months to qualified applicants with approved credit. LEARN MORE